Frequently Asked Questions

How Do I Contact Customer Support

One of our experienced support team is here to help hello@yearn.co.uk

Is Delivery Free?

Yes, we offer free delivery to UKMainland and Northern Ireland.

How Long Does Delivery Take?

Delivery times are product dependent and can be found on the specific product pages.

Can I Track My Order?

Yes, of course. On the day your mirror(s) are dispatched from our factory you will receive a link via text or email where you will be able to track the progress of your delivery.

Once we dispatch, delivery typically takes between 1-5 working days.

What If My Order Arrives Damaged?

In the unlikely event that your order arrives damaged, please notify us within 7 days of delivery.

Once reported, we will quickly arrange a replacement/exchange or collection with a full refund, whichever you prefer. Our team will guide you through the process to ensure everything is resolved as smoothly as possible.

hello@yearn.co.uk

Are Returns Free?

Yes. returns are 100% free. If for any reason you're not completely satisfied, you can return your mirror(s) within 30 days of delivery. Simply email us with your order number and we will guide you through the process. We will organise the collection free of charge at no cost to you.

hello@yearn.co.uk

How Do I Start A Return?

To start a return simply email hello@yearn.co.uk with your order number, stating the reason for the return. We will then arrange a collection on a weekday that suits you.

Before requesting a return please ensure that the mirror has been repackaged in the original packaging in an unused condition.

Your refund will be processed within 1-3 days of receiving your order back at our factory.

Our full returns policy can be fond here: RETURNS POLICY

Does My Purchase Come With Warranty?

We are confident in the quality and durability of our mirrors, which is why we offer a 3-year guarantee against manufacturing defect from the date you receive your delivery.

Each piece is carefully inspected before dispatch to ensure it meets our standards for finish and construction, so you can enjoy our mirrors in your home for years to come.

In the unlikely event of a manufacturing defect, our team will work with you to put things right quickly and fairly, giving you complete piece of mind with your purchase.

our full warranty coverage can be found here: 3-YEAR GUARANTEE

Product Suitability

Yearn Mirrors are not specifically designed for bathroom use unless stated as a bathroom mirror.

Bathrooms can expose mirrors to higher levels of humidity, So we recommend against this.

If you are unsure, our team is always here to help you choose the most suitable option.

Installation / Hanging

Whilst our mirrors come with our universal wall hanging system, please refer to the products specific hanging instruction which can be found inside the box of each mirror.

For safety it is important that the specific instruction must be followed per product.

This can also be shared via email pre-purchase. Request a copy by emailing hello@yearn.co.uk

Any form of cord wire or string must not be used when trying to install Yearn mirrors.

How Should I Maintain My Mirror?

To keep your mirror looking it's best, we recommend regular gentle cleaning with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials, as these may damage the frame or mirror surface.

When cleaning the frame we would advise to avoid using any chemical by simply gently wiping the frame with a soft dry cloth.

For cleaning the mirror glass for best results, use a non-ammonia glass cleaner applied to the cloth rather than directly onto the mirror.

Our product care information can be found here: PRODUCT CARE

With the right care, your mirror will remain a beautiful feature in your home for years to come.